Frequent Asked Questions

  * If you have questions that you don't see here email us :  
  * How to take care of wig?  
  * How to measure head size?  
  * What is privacy policy?  
  * What is return policy?  



How to take care of wig?

  General Tips:  
  • Don't try to get every strand of hair perfectly in place.
  • Use brushes, combs and other styling accessories specifically designed for wigs only! They make styling easier and extend the life of your wig.
  Synthetic Style:  
  • Many styles need only a good shake or finger styling and they're ready to wear.
  • For tight curls or ringlet styles, give the wig a vigorous shake, then gently lift and separate the curls with a pick comb or your fingers. DO NOT BRUSH.
  • For wavy styles with loose curls, brush lightly with a wig styling brush or pick comb using short, lifting strokes - just enough to relax the style.
  • For long curly styles, use your fingers or a pick comb to gently lift and separate the curls. DO NOT BRUSH.
  • For straight styles, brush in long, even, gentle strokes from the crown to the ends for a smooth, sleek look.
  • After each wearing, spray the ends of your wig with wig conditioner. Gently remove any tangles.
  • NEVER expose your wig to heated styling tools such as hair dryers and curling irons or other heat sources.
  Human Hair Style:  
  • Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes.
  • When brushing, start at the ends and gently work your way to the roots.
  • To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:
  1. Place wig on wig stand. Use standard or electric rollers or pin curls.
  2. Remove tangles with a wire brush or wide toothcomb.
  3. Pick up hair and wind on roller, smoothing ends as you go.
  4. Use medium setting with electric rollers or hair dryer. With hair dryer about 12" from wig, circulate heat evenly and continuously.
  5. Allow hair to cool before removing rollers or pin curls.
  6. Lightly brush or backcomb desired areas and spray with hair spray.



How to measure head size?

  90% of all women fall into the Average size range.
  • Average - Fits heads 21 1/2" - 22 1/2"



What is privacy policy?



When you make a purchase from our web site, you'll have to provide your name, billing & shipping addresses, email address, phone number and credit card information. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. does not sell, rent or exchange names, billing & shipping addresses, e-mail addresses, phone numbers or other personal information about its online visitors with third parties.

All online transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.



What is return policy?




We want you to be happy with your purchase, so if you are not completely satisfied you may return it for an exchange or refund. No refunds after 15 days , only store credits. All UNAUTHORIZED returns will incur a 50% product return fee.
Returns for exchanges may be made within 30 days from the date of receipt product(s).



Authorized Exchange or Refund Item(s) :

Return merchandise must be sent back in its original factory condition and packaging.

We do not accept items that are not in the original factory condition.
The return item must have the original hairnet, labels, and tags still attached.
Items must not be worn other than to try it on.
Items altered in any way, washed, brushed, exposed to odors; such as cigarette smoke or perfume will not be accepted.
Do not mark, tape, or attach anything which may cause damage to the original factory packaging/wig box.
Damaged packaging/wig box will not be accepted for return.


Authorized  Fees :

Shipping Cost for Exchange :
Shipping charges will apply. We will ship standard shipping for exchanges, unless instructions specify otherwise.
Note : If you receive a wig from us that is not satisfactory, exchange fees will not be waived. Please take necessary precautions before making a purchase.
Note : Charges made to complete exchanges will be processed with the payment form submitted in the original order, unless otherwise specified.


A uthorized Exchange Request:

Returns for exchanges will not be accepted unless pre-authorized by our return department.
Return shipping fees are to be paid by the customer, and collect shipments will be refused.
Request for your Return Merchandise Authorization (RMA) number must be made within 15/30 days depending on for exchange or refund, from the receipt of order.
Email Please provide full name, order number, and reason for return.
Call our toll free number, 888-873-9213. Monday thru Friday, 10 A.M. to 6 P.M. (EST). For our voicemail, please leave your full name, phone number, order number, and reason for return.

Return merchandise must be postmarked within 15/30 days depending on exchange or refund request, from the date of receipt of product(s).
Do not send your Return Order without the Return Merchandise Authorization (RMA) number. Your RMA# must be clearly marked on the outside of shipping box, or the package will be refused.


Authorized Exchange Preparation :

Please follow the Return instructions:
Step 1 : Request your RMA number.
a. Email Please provide full name, order number, and reason for return.
b. or Call our toll free number, 888-873-9213. Monday thru Friday, 10 A.M. to 6 P.M. (EST). For our voicemail, please leave your full name, phone number, order number, and reason for return.
Step 2 : Write the RMA# on the outside of the box. Unauthorized packages will be refused.

Step 3 : Please package the box so that it will not be damaged at the time of receipt. Damaged goods will be considered an unauthorized package and will be charged a 50% unauthorized fee.

Step 4 : Send shipment: Send shipment to the address given at the time of receiving the RMA#.